Color Merchants, Inc. (“CMI”) makes every attempt to ensure that our customers, employees, and partners are treated with courtesy and that their concerns are acknowledged and addressed in a timely manner. Our goal is to create a clear and coherent process to respond to any issues, and it is our policy to consider constructive comments as an opportunity for improvement.

With regard to the Responsible Jewellery Council (“RJC”) Code of Practices and OECD Guidelines, CMI acknowledges the right of any individual or organization relevant to CMI (customers, employees, business partners, service providers, or their representatives) to be able to raise any concerns about our process, and to file a grievance about our decision-making protocol.

This form allows any person or customer to submit a concern or grievance to CMI for review, assessment, and response. The issues about CMI policy should be factual and evidence based. Please include all relevant documentation with your submission. All comments about our processes or criteria will be taken seriously and submitted to our compliance officer for investigation and review. All relevant submissions will be “logged” and maintained as a record in our files for a period of five years.

Our website allows for the anonymous reporting of incidents. In the event a “whistleblower” chooses to disclose information about wrongdoing or human rights related violations about our supplier or their practices, CMI will ensure the confidentiality of the supplier of the information, unless disclosure is required by law. Although providing contact information better allows CMI to further follow up with the information given during the investigation and resolution process, submissions which disclose information in good faith will be investigated in the same manner as other submissions.