Color Merchants takes great pride in offering the absolute best in quality and your satisfaction is our driving motive. However, you may occasionally find it necessary to return or stock balance an item.
Items may be returned within 30 days of delivery for full credit on your account less shipping costs. Returns requests beyond thirty (30) days from date of delivery, special orders and shipping charges are not returnable or refundable.
Sized or personalized items cannot be returned or exchanged. This includes products that are still considered to be in new condition or are not yet opened, as well as additional items marked specifically as non-returnable in the item description.
All returns are subject to inspection and must be in new, unused and resalable condition and contain the original packing materials, including gift boxes and promotional giveaways. Any merchandise deemed unsuitable for resale will not be accepted for a refund.
We will only reimburse return shipping costs if items being returned shipped due to our error. Otherwise, the customer is responsible for the original delivery costs and the return shipping expenses.
We are not responsible for returns that are either lost or that arrive to the returning facility damaged. We strongly recommend that you insure the shipment for its retail value and obtain a valid tracking number for your records to protect against shipping damage or loss.